Overview

Losing a connection between your sales and marketing automation system and CRM can be frustrating. For this reason, Lead Liaison provides a self-healing sync mechanism that automatically repairs broken connections due to changes in your CRM. 

Error Handling

Below is a list of errors that we automatically handle and self-heal:

• MALFORMED_QUERY
• INVALID_SESSION_ID
• INVALID_REPLICATION_DATE
• Could not connect to host
• Service Unavailable
• UNKNOWN_EXCEPTION
• SERVER_UNAVAILABLE
• REQUEST_LIMIT_EXCEEDED
• INVALID_QUERY_LOCATOR
• Uncompress compressed response
• Error Fetching http headersFailed Sending HTTP SOAP request

Features

Below is a summary of the self-healing feature:

• Self-Healing detects failures due to Salesforce.com field changes such as:

  • SFDC Field was deleted.
  • SFDC Field was modified.
  • SFDC Field permission has changed.

• When Lead Liaison detects a Salesforce.com field change the following will happen:

  • Pause the sync process. 
  • Automatically run Self-Healing (equivalent to running step #3 in the CRM configuration wizard manually).
  • Self-Healing will run once per Salesforce.com field sync failure.

• Self-Healing will fix the failure due to:

  • The Salesforce.com field being deleted.
  • The Salesforce.com field being modified.

• Lead Liaison will continue running the paused sync process.

• If the sync process fails again, then the issue is likely caused by a permission change in the Salesforce.com field.

• In this case, Lead Liaison will send a sync failure notification email to you according to your settings ("Send alert if Lead Liaison <-> CRM synchronization process fails")