Removing & Unsubscribing Contacts

Take the following steps to permanently remove a contact from the email software:

You can remove contacts by entering their address manually, or by uploading a file containing the addresses of each contact you want to remove. Alternatively, use the Contacts > View all contacts screen to delete single contacts.

You can also use this procedure to mark contacts as unsubscribed; see below.

Click Content > Emails > Contacts > Remove contacts.

Select the contact list from which you want to remove contacts. Click Next.

Define the contacts that you want to remove from the list.
To enter the contact's email addresses manually, select I want to type the email addresses of contacts into a text box. Enter the addresses in the field that displays.

To upload a list of email addresses, select I want to upload a file that contains the email addresses of contacts.

The file that you use should contain email addresses only, one address to a line.

Enter the filepath of the file you want to use, or click Browse and locate the file.
Use the For the contacts above field to specify whether you want to delete the contacts permanently, or just mark them as unsubscribed.
If you want to delete the contacts permanently, select Remove them from my list permanently.
If you want to mark the contacts as unsubscribed, but keep the contact's details, select Mark them as unsubscribed in my list.
Click Next.
A screen displays with a report of the results. You can use this screen to delete more contacts from the list.