Occasionally network issues could cause an email message to be undelivered. If a connection/network issue occurs Lead Liaison will attempt to automatically resend the email. Lead Liaison will make up to 5 attempts every 6 hours. In summary, over a period of 30 hours we will attempt to resend the email.
Resends for Other Reasons
Please note that resend attempts for other reasons than network issues are done on a different schedule. For example, if an email address soft bounces Lead Liaison will make up to 5 attempts. If the message cannot be delivered after 5 attempts the prospect's record will be marked with a Hard Bounce.
Here's an example schedule of resend attempts due to network issues:
- Lead Liaison tried to send email campaign A to Prospect B at 1:00AM.
The system failed to send the email campaign due to connectivity/network issues
The system will try to resend the same email campaign A to prospect B again at 7:00AM [first resend attempt]
If send fails then the system will try to resend the same email campaign A to Prospect B again at 1:00PM [second resend attempt]
If send fails then the system will try to resend the same email campaign A to prospect X again at 7:00PM [third resend attempt]
- A fourth and fifth attempt will be made after 6 more and 12 more hours respectively.
- If the fifth attempt fails then the system will not try to resend the same email campaign A again to the prospect B.