EventGen Reports and Analytics
Registrant Reports | ||
Report | Description and Included Fields | Filters Available Before Exporting |
Tickets Report | Attendee Name, Ticket Type, Registration Date/Time, Registration Source, and No. of Times the Badge was Printed, Email and Phone Number links (Mailto: and Tel: links). | Ticket Type: ex. Standard Ticket, VIP Ticket. Source: ex. Mobile App, Import, Directory. Attendance: Filter by Registered (all), Attended, and Absent. |
Registrants Report | Any selected field that is recorded on the registrant’s profile. | Any field value: Using the standard Captello prospect filter. Also allows filtering with activity (ex. Marketing Email Open, Form Submission, Being Part of a List). |
‘Everything’ Report | A combination of the above 2 reports, exporting ticket information and any selected registrant profiles. | N/A |
Dashboard Reports | Clicking a number on the dashboard will show the ticket list of the clicked attendees. This allows exporting registrants by session or addon attendance (by clicking the numbers on sessions/addons). However, the session/addon names are not included in the report. | Ticket Type: ex. Standard Ticket, VIP Ticket. Source: ex. Mobile App, Import, Directory. Attendance: Filter by Registered (all), Attended, and Absent. |
Registration Forms Reports | Any data entered on the event’s registration form. Also gives the option to export prospect fields (any data on the registrant profiles). | Clicking the prospect number allows filtering with any prospect field. |
(Custom) Check-ins Report | Custom-built by the engineering team. Mainly includes registrants' names and emails and activity log (ex. Event Check-in, Session Check-in, date/time stamp). Each activity is in a row including registrant information and session name. | Custom. |
Fulfillment Action Prospect Report | When a fulfillment action is taken from the event (based on registration, event check-in, session check-in, etc..) a list of prospects can be exported from the history log of each fulfillment action. The report can include any fields from registrant profiles. | Any field value: Using the standard Captello prospect filter. Also allows filtering with activity (ex. Marketing Email Open, Form Submission, Being Part of a List). |
Order Reports | ||
Report | Description and Included Fields | Filters Available Before Exporting |
Summarized Order Report | Order No., Event Name, Discount Code, Subtotal, Fees, Discount Total, Tickets (no. of tickets purchased in the order), Items (no. of items in the order), Registration Source (ex. Directory, Mobile App, Import), System User (the user who registered the attendee on the mobile app), Directory User (in case of directory registration.), Date
| Event, allowing exporting data for all events at once. Date Range |
Itemized Order Report | Registrant names and emails and every single item is on a separate row (even items purchased in the same order). Item type, item name, and item price are included for each row. | Event, allowing exporting data for all events at once. Date Range |
Payment Reports | ||
Report | Description and Included Fields | Filters Available Before Exporting |
Payment Log Report | Order no., Status (Success or Failed), Type (Cash or Card), Total, Source (ex. Mobile App), User, Transaction Reference, Card Type (Visa, Mastercard, etc..), Card Last Four Digits, and Failure Reason. | Event, allowing exporting data for all events at once. Date Range |
Cash Payments Report | Order no., Status (Success or Failed), Type (Cash or Card), Total, User, and Settlement Status (Settled or Unsettled). | Event, allowing exporting data for all events at once. Date Range Users Settlement Status (Settled, Unsettled and All). |
Analytics
Name | Description and Included Data | |
Organizer Dashboard (Web App) | Included data:
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Mobile App Event Summary Dashboard | This dashboard includes the following:
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Mobile App Registrant History and Current Activity | Access any registrant’s profile and observe their activity log (ex. Registration, Check-ins). Also, view their current activity (ex. If they are checked in into a session) and change it (ex. Check them out of the session, or revoke their access). | |
Mobile App Registrant List and Filters | Access the list of registrants and use the following filters: All (show all attendees), Absent, In (checked in to the event), and Out (checked out from the event). Each attendee has a status beside their name (with color codes for easier readability). |
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