Payment logs display the payment details linked to each order.
Navigate to Setup > Events > Managed > Payment Logs
Denotes the name of the event from which the order was generated.
Refers to the unique number or ID assigned to each individual order.
By hovering over the row containing a specific order, the option to Copy will appear, allowing the order number to be copied.
Indicates if the payment was successfully processed or not.
Indicates the method of payment, whether it was made in cash or by card.
Indicates the total amount that was paid.
Displays whether the order was purchased and the payment processed through the directory or the mobile app.
A System user can be either staff member or a user on the system purchasing tickets either from the mobile app or the event directory.
A Directory user refers to a public user who is purchasing tickets from the event directory.
Denotes the date and time when the payment was processed.
The Transaction Ref. serves as a reference value for transactions conducted through Stripe or Authorize.Net.
Indicates the cause of the payment's failure.
The payment logs can be filtered based on the event's name, date, order number, payment status, and payment method.
To export the orders, click on the drop-down menu on the top right of the screen, then click Export.
To print the orders, click on the drop-down menu on the top right of the screen, then click Print.
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