EventGen can be paired with handheld scanners to scan tickets at your event. Follow the instructions below based on the type of scanner you have:
The Zebra DS2278 can be used as a standalone handheld device by roaming staff users or fixed in a stationary position inside a base/stand. The stationary position with base is excellent for self-service kiosk stations where attendees scan their own tickets to enter the event.
Note, these instructions are also found inside the EventGen app under Settings.
If previously paired, use Bluetooth Settings to unpair the DS2278.
If the scanner’s docking station is plugged in, unplug it so the scanner is not connected to the docking station.
Scan this barcode to reset the scanner:
Scan this barcode to configure the scanner to use with EventGen:
Open the EventGen mobile app, go to Settings > Hardware Connectivity > Scanners and tap the red Search button next to Zebra.
Tap the scanner in the popup that appears.
Change the “Default scanner” to Zebra.
Return to your Event and perform a test scan on a ticket.