_Support

Lead Liaison provides a robust support infrastructure. We pride ourselves with a personal, intimate and open approach to customer support and offer unparalleled support resources. During your on-boarding process you'll be introduced to the following support channels:

  • Toll free number for general support inquiries
  • Ticketing system with < 6 hour response time and issue tracking
  • Dedicated Client Success Manager providing training, front line support and Q&A
  • Complementary training - for life!
  • Online wiki for documentation
  • Online chat during normal business hours

Toll Free Number

You'll have a toll free number to contact if you or any members of your team need help.

Ticketing System

We'll track your issue and provide an initial response within 6 hours.

Client Success Manager

Every customer receives a dedicated Client Success Manager assigned to them. The Client Success Manager is responsible for all training activity, front line support issues - and ultimately, your overall account health.

Documentation

Lead Liaison provides the majority of its documentation online including Getting Started Guides, Installation Guides, User Guides and Release Notes. Documentation is easily searchable while PDF versions of select modules can be generated for offline reference.

Online Chat

We have support personnel ready to respond to new inquiries, billing questions, technical questions, tips, or any other requests via Intercom chat icon located on the bottom right-hand side of any external web pages of http://www.leadliaison.com if you need quick help.