_Quick Start Program

Lead Liaison provides a Quick Start Program for every new customer. The Quick Start Program is tailored to the customer's needs and specific situation as a result of the Revenue Consultation. The Program is divided up into three main categories:

Basics - Covers what you need to get off the ground on day one
Features - In depth coverage on specific features/capabilities of Lead Liaison
Configuration and Setup - Adjusting settings, tuning the platform and making final adjustments to match your needs

A Quick Start typically lasts 2-8 hours and consists of any or all of the following activities.

Basics

Activity	Typical Duration
Solution Overview (PowerPoint Presentation)	30 Minutes
Live Demonstration	1 hour
Overview for Administrators	1 Hour
Setting up Accounts	15 Minutes
CRM Integration (Optional, depends on Edition)	1 Hour

Features (Optional)

Our Quick Start Program can also incorporate several module or feature-based sessions when necessary. Below is a list of common module training sessions for the Quick Start Program:

Activity	Typical Duration
Creating your First Email Campaign	1 Hour
Creating your First Lead Nurturing Campaign	1 Hour
Creating your First Lead Scoring Program	1 Hour
Creating your First Lead Grading Program	1 Hour
Creating your First Web Form	30 Minutes
Creating your First Landing Page	1 Hour
Setting up your Filters	15 Minutes
Creating your First Survey	1 Hour
Creating your First Segmentation	1 Hour
Creating your First Video	15 Minutes
Uploading your First Document	30 Minutes

Configuration and Setup (Optional)

Activity	Typical Duration
Asset Migration	30 Minutes
Email Marketing Configuration	1 Hour
Website Visitor Configuration	1 Hour
Form Integration	1 Hour
Lead Scoring and Nurturing Configuration	2 Hours
Reporting	30 Minutes
Sales Enablement - Streamer/Send & Track	1 Hour

Demonstrations and product walk-throughs are provided via a web meeting. Lead Liaison uses GoToMeeting, a Citrix product, to deliver Quick Start sessions.