Overview

Lead Liaison will automatically create new Lead Liaison users from your list of Active Salesforce.com (SFDC) users on initial import. Keep in mind that only Active users in Salesforce.com will become new users in Lead Liaison.

Additionally, a Salesforce.com user can be linked (mapped) to an existing Lead Liaison user. Users are automatically linked between Salesforce.com and Lead Liaison if they share the same email address.

To access the page that links SFDC users to Lead Liaison users do the following:

1. Go to Settings > Users > All Users 
2. Click on the 'Actions' drop-down and select 'Link CRM Users'

Automatically Creating a New Lead Liaison User

To automatically create a new Lead Liaison user from a Salesforce.com user do the following:

1. Identify which Salesforce.com user you would like to have auto-created as a new Lead Liaison user
2. Click the check box under the 'Link' column in the row of the user you would like Lead Liaison to auto-create
3. Click the 'Save' button

Linking a SFDC User to an Existing Lead Liaison User

Occasionally, a SFDC user and Lead Liaison user may have different email addresses. Additionally, it may be necessary to link one SFDC user to a different Lead Liaison user.

To change the link between a SFDC user and Lead Liaison user do the following:

1. Double click a user's name
2. Select the Lead Liaison user you would like to link/map to the SFDC user (listed in the same row)
3. Click the 'Save' button 

Retrieving New SFDC Users

Lead Liaison imports new SFDC users in three ways:

1. Automatically every evening
2. Initially during the data import step of the CRM configuration wizard
3. Manually by clicking the 'Refresh CRM Users' button