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Access the Social Append settings by going to Settings > App Setup > Social Data Enrichment. Settings are described below:

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A Success Response means Lead Liaison successfully retrieved a social profile. When a Try Again Response occurs it means Lead Liaison did not retrieve a social profile. Lead Liaison can automatically populate the social profile when it becomes available (usually within 24 to 48 hours) or the user can try again after 3 months. To populate the profile when it becomes available contact your Lead Liaison Client Success Manager who can provision your account with these settings.  

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