This document shows admin users how to manage registration at in-person events using the Captello EventGen mobile app. Users will learn how to
Accessing the mobile app
Make sure you have installed the latest version of EventGen from the Apple App Store or Google Play. You will be required to login with your web app username and password. Please see our full documentation for minimum requirements.
Syncing Registrants
The first time you login to the app, you will want to make sure it fully syncs all registrants for your event. IMPORTANT: it is best to use a strong internet connection when syncing the app for the first time.
Settings
The following settings are suggested if you will be checking in and printing badges onsite.
Connecting to the printer
Make sure your device is connected to the same network as the printer and click the ‘Printers’. Follow the steps below to connect to a desired printer.
Printer Documentation
Additional settings
The following settings are recommended if you are checking in and printing badges. All other options should be set to the recommended settings.
Enable printer cutter
Enable Align printing to top-left
Enable Print badge on event check-in
Post Registration Actions - Automatic actions - Automatically print badge and check in
Post Registration Actions - Manual actions - Check in and print badge automatically
Kiosk default camera - Front camera
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Kiosk mode
To enable self-service check in and registration:
Select the event from the main event screen
Click ‘Open Kiosk Mode’
IMPORTANT! The first time you open kiosk mode you will be prompted to set a passcode. Be sure to remember the passcode
Select which actions attendees should be able to perform
Click the ‘Select’ button at the bottom
Viewing and Editing Registrants (Staff Only)
To view the list of registrants, select the Registrants option from the main manage event screen. Use the search icon (magnifying glass) to search for registrants by first name, last name, or email address.
Select the registrant from the list to view their account and make changes to their Ticket Type, Attendee Information, Activities & Add-Ons, and Guests.
Adding New Registrants
To add a new registrant, select the Tickets option from the main manage event screen. Select the appropriate ticket, complete any required fields on the form, and select Add Ticket to continue to the next step.
Proceed to the checkout by selecting Purchase 1 Ticket or select the shopping bag icon in the top-right corner. Then, confirm the Ticket Buyer Contact Information and select Proceed to Checkout to complete your purchase.
Confirm the ticket summary is correct, enter credit card information if payment is required, and select Checkout to finalize the registration. A confirmation email will be sent to the Ticket Buyer Contact.
Adding Activities & Add-Ons
To add an Activity or Add-on to an existing registrant, select More Items from the main event management screen. Select the Activities and/or Add-ons you want to add to an existing registration (or multiple registrations) and select the Select X Items button to continue.
Select the registrant(s) you want to add to, and select the Select X Attendee button to continue. Confirm the Ticket Buyer Contact Information and select Proceed to Checkout.
Confirm the summary is correct, enter credit card information (if payment is required), and select Checkout to finalize the registration. A confirmation email will be sent to the Ticket Buyer Contact.
Network Diagram
