The EventGen mobile app is used by the event organizers on location to perform tasks such as:

• Sell Tickets

• Scan tickets to verify registration

• Check-in

• Check-out

• Redeem

Organizers can manage their event by checking in attendees, viewing registrants and their status, selling tickets or add-ons. They can also launch the kiosk mode for self service operation.

EventGen Login Screen

You’ll see this login screen once you download and open the app:

From here you can enter your username and password to log into the app. You can also select from Production/Demo/Staging account options if you have any demo or staging account setup for testing.

EventGen Homepage

Once you’re logged in, you’ll see the events page that shows all of your upcoming events and past events:

EventGen App Settings

Click on the hamburger icon at the top right of the screen to access the app menu:

Click on Settings to go to the app settings page:

• Name - This is the name of the connected user account.

• Device ID - Your EventGen device ID

• Show Profile Pictures - Enable to display guest and user profile photos

• Synchronize - Used to force sync the app to the server

• Auto Upload - Enable to automatically upload data from your device to server

• Payment Devices - Shows a list of any connected payment devices

• Scanners - Shows a list of any connected scanners

• Printers - Shows a list of any connected printers

• Kiosk Mode Passcode - The passcode used to enter/exit the kiosk mode

Event Options

Now back to the Events Page, if you click on the event the following options will appear:

There are two sub-sections:

Manage: From here, organizers can manage event and perform actions such as checking in, viewing registrants, purchasing add-ons, checking stats etc.

About: This section display the event information such as the location, date, no. of registrants, About section and a gallery.

Tickets

Here you’ll see the available tickets for the event that are not restricted to online directory only.

Organizers can sell tickets using this option and people can also register themselves if kiosk mode is enabled.

Here you can also view ticket details such as the cost, remaining count, linked add-ons and activities etc.

Carts

Click on the top right cart icon to view items in your shopping cart.

Modify your order by either editing or removing any ticket as needed.

For emptying the shopping cart entirely, Click on Remove All.

ULC Forms as Registration Forms

You can create ULC template to be used as a registration form on the mobile app, from the Event designer, navigate to Events > Managed > Registration forms, click New, enter the information of the template, and then click Continue.

While creating a ticket or editing an existing one from the Event Designer, scroll down to Advanced Settings > Forms, choose Advanced from Form Type, choose the template from the Mobile app registration form dropdown, and then click Save.

To buy a ticket, just click on the ticket and enter the required details to proceed to checkout.

From here, you can also add a new ticket or delete existing ones from your cart.

Discount Codes

To display discount codes in the mobile app, navigate to the Settings tab in the Event Designer, then scroll down to Discount code, and tick the box labeled Display in mobile app.

The discount codes will appear on the check out page as shown:

If the discount code is expired or not valid(does not exist), an error message will be displayed as shown:

Cash Payment

Cash payment is a feature enabling ticket purchases in cash at the event.

To enable this for the mobile app, navigate to the Settings tab in the Event Designer, scroll down to Cash payment, and click on the Allow cash payments on mobile app checkbox.

From the mobile app, proceed to check out. Then click on Change below the Checkout Method and choose Cash.

There is an option to set a numeric-only passcode for the event, such as 237643, which all users must use for verification after choosing Cash to take a payment.

Sessions

To purchase sessions, click on the Sessions button, choose the desired sessions, link them with the attendees, and then move forward to the checkout process.

To check an attendee into a session, click on the Sessions Check-In button and then select the session you would like to check them into.

Then scan the session’s ticket or search for the attendee by clicking on the Search Event Registrants button.

Add-ons

Add-ons are the services or activities you offer in your event. This option allows you to buy items such as parking, drinks etc.

Note: In the EventGen mobile app, the Add-On section includes both the activities and add-ons.

As mentioned earlier, activities can be checked in and out. Add-ons can be redeemed or unredeemed.

Any packages that you added will also be available under the Packages tab. For example:

Clicking on an add-on will bring up the details page for that add-on. This includes details such as the price of the add-on, existing registrants, location, About text and image gallery.

You can also use the options at the bottom menu bar to view attendees who have access to the particular add-on, scan registrants and view summary of the add-on.

Check In

From here, you can check in the registrants, check out or just verify the ticket if needed.

Clicking the Check In option will bring up this screen:

Use the three sub tabs at the top to Check In, Verify or Check Out. You can also adjust the scanner settings by clicking the 3 dots at the top:

You can set the Auto Dismiss timer as well as change the Layout.

You can view a complete list of all registrants on the Registrants page. This includes all the absent registrants as well as those who checked in and/or checked out.

If you are verifying tickets, this is how valid and invalid tickets will appear in the app:

Registrants

This section shows a list of all the people who have bought tickets for the event.

On this page, you’ll see the total count of registrants for the event, which in this example is 40. This also shows information about registrants who are absent and those who checked in or checked out.

The status of each registrant is indicated by a small label at the right side that would be either absent, checked in or checked out.

This list is alphabetically sorted and the time of registration (purchasing ticket) is shown by a timestamp at the bottom left of each row e.g. 46 days 5 hours ago etc.

You can also access the Scan, Add-Ons and Summary options from the menu bar at the bottom.

Clicking on a specific registrant in the list will open up their details page as below:

From here, you can see information about the registrant such as:

• The ticket they bought.

• Contact information i.e. name, email etc.

• Registration, Check In and Check out dates.

• Their Personal information.

• Any Add-ons they’ve purchased

• Activities include any actions performed on the registrant. Such as checked in, checked out etc.

• Any Guests linked to the registrant. A guest ticket is just like a regular ticket and the guest is also considered as a registrant. The only difference is that it is tied to some parent ticket.

If they’re already checked in, you can also check them out or undo their checked in status. This will mark them as absent.

If they’re checked out, you can also mark them as checked in from here.

Kiosk Mode

You can put the device in kiosk mode using this option for self service. This is especially useful where the event organizer is not available to perform tasks such as purchasing tickets, checking in, checking out, verifying tickets etc.

When kiosk mode is enabled, attendees can perform these tasks themselves using the device.

It will ask you for the passcode when enabling the kiosk mode. Remember this passcode as it would be needed to exit the kiosk mode later on.

Next, you’ll see the options that you can enable for the kiosk mode. For example, you can only allow attendees to purchase add-ons or check in. Or, you can select all of the options that will enable attendees to purchase tickets, add-ons, check in/out, manage guests and verify tickets.

Your selected options will appear in kiosk mode like this:

To exit the kiosk mode, click on the Exit Kiosk option at the top left side, which will ask for the passcode to exit the kiosk mode:

Review Statistics

From here, you can check all of your event statistics and attendee activities. This includes the:

• Activity Log

• Event Statistics

• Ticket Type Statistics

• Add-on Statistics

Activity Log

This shows all of the actions taken on the event. This includes all of the tickets purchased, check ins, check outs etc.

Event Statistics

Here you can see an overview of your event statistics. In this example, it shows there are a total of 20 registrants. 16 are absent, 2 checked in and 2 checked out.

 Ticket Type Statistics

Here you can view statistics based on the ticket types. This includes all of the event standard tickets. For example, it shows a total of 23 people purchased the VIP ticket. 22 are absent, 1 checked in and 0 people checked out so far.

Add-on Statistics

Here you can view statistics for different add-ons. For example, a VIP ticket comes with an activity session called “Xcode 14 introduced” and the stats show 3 people registered for it, 2 are absent and 1 checked in.