Lead Liaison provides a robust support infrastructure. We pride ourselves with a personal, intimate and open approach to customer support and offer unparalleled support resources. During your on-boarding process you'll be introduced to the following support channels:
- Toll free number for general support inquiries
- Ticketing system with < 6 hour response time and issue tracking
- Dedicated Revenue Performance Specialist providing web training, front line support and Q&A
- Complementary training - for life!
- Online wiki for documentation
- Online chat during normal business hours
Toll Free Number
You'll have a toll free number to contact if you or any members of your team need help.
Ticketing System
We'll track your issue, send you a ticket # and provide an initial response within 6 hours.
Revenue Performance Specialist
Every customer receives a dedicated Revenue Performance Specialist assigned to them. The Revenue Performance Specialist is responsible for all training activity, front line support issues - and ultimately, your revenue performance!
Complementary Training - For Life!
In addition to sessions available in the Quick Start Program Lead Liaison provides complementary training sessions while you're a customer. Other organizations charge for their training. For us, your success is our success and we don't want anything standing in between that. We currently offer nine pre-packaged training modules. The latest training modules can be viewed here.
Documentation
Lead Liaison provides the majority of its documentation online including Getting Started Guides, Installation Guides, User Guides and Release Notes. Documentation is easily searchable while PDF versions of select modules can be generated for offline reference.
Online Chat
We have support personnel ready to respond to new inquiries, billing questions, technical questions, tips, or any other requests via a "Live Help" button located on the left-hand side of any external web pages of http://www.leadliaison.com if you need quick help. Look for the button that looks like the graphic below. If it's grey then a representative is not available. If it's green then we're ready to help!
