Select the documentation section relevant to you based on the Bizzabo environment you use for your event. Functionality varies based on the environment as shown below:
Bizzabo Legacy | Bizzabo New | |
Digital Behavior Tracking | x | |
Syncing Registrants | x | |
Syncing Sessions | x | |
Syncing Events | x | |
Fulfillment Actions (Registration) | x | |
Fulfillment Actions (Event Check-In) | x | |
Fulfillment Actions (Session Check-In) | x | |
Embed Digital Activations | x | x |
Embed Engagement Zones | x | x |
Embed Leaderboards | x | x |
Installation Method | Manual | Marketplace App |
Bizzabo New
Overview
Captello's native integration with Bizzabo enhances event engagement for both online and hybrid events. You can embed Captello's Engagement Zones throughout an entire event or within specific sessions.
Connecting your Bizzabo Account
Navigate to Setup > Integrations > Connectors and enter your Bizzabo Account ID provided by Bizzabo.
Your Bizzabo Account ID appears in the URL when you are logged in to your Bizzabo account.
Once connected, you are ready to add Activities to your Bizzabo event!
Adding Engagement Across Your Event
This feature must be enabled by your Bizzabo representative before you’re able to view it in the Bizzabo platform.
Go to your Bizzabo event by clicking on its name.
Navigate to Event Experience > Gamification.
Enable Captello Gamification OR Captello Gamification (Europe)
Only enable Europe if your captello account is on the Europe instance. You’ll know you’re on the Europe instance if you can login from eu.captello.com or if you choose Europe in the Captello app.
Click on Go to Captello.
Choose a Zone from the dropdown menu.
The chosen Zone will be accessible at the event level. For more information about Zones, see Zones.
Optional: Toggle the switch to sync registrants. Syncing may take up to one (1) hour.
Inside the event, attendees will be able to see event-wide activations by clicking the Rewards button in the menu as shown below.
Adding Engagement in Your Sessions
The following steps can be followed while both creating and editing sessions.
Navigate to Event Contents > Sessions
Navigate to a session.
Click on the Virtual tab and enable the virtual session option.
Navigate to the Engagement tab and enable Captello Engagement OR Captello Engagement (Europe).
Only enable Europe if your captello account is on the Europe instance. You’ll know you’re on the Europe instance if you can login from eu.captello.com or if you choose Europe in the Captello app.
Click on Go to Captello.
Choose a Zone for the Session.
When an attendee joins a Session, they will be able to find Captello Activities under Session Interactions.
Congratulations on taking the first steps toward driving more engagement at your events with Bizzabo and Captello!
Tracking Events
Captello will automatically pull in Events, Sessions, and Registrants from Bizzabo. To view Bizzabo data,
Navigate to Setup > Integrations > Connectors
Scroll down to the Bizzabo connector.
Click Manage Events.
You can also view this page by navigating directly to Events > 3rd Party.
On the Manage Events page, Captello lists all Events from your Bizzabo account. You can control which Events sync registration and session data to Captello. To enable syncing, switch on the toggle labeled Sync to the right of the event.
Once the Event is syncing, Captello will update Registrants every 10 minutes. To view Registrants, click on the number in the Registrations column.
Sessions
To view an Event's Sessions, click on the number in the Sessions column.
Fulfillment Actions
Captello can trigger several Fulfillment Actions based on Bizzabo engagement. You can set actions at both the Event and Session Level. For Fulfillment Actions to work, the Event must have the Sync toggle turned on.
Events
Actions (Register) – attendee registers for the Event.
Actions (Check-In) – attendee logs into the Event.
Actions (Session Check-In) – attendee checks in to any session.
Sessions
Actions (Check-In) – attendee checks in to the specific session.
