Lead Liaison provides a robust support infrastructure. We pride ourselves with a personal, intimate and open approach to customer support and offer unparalleled support resources. During your on-boarding process you'll be introduced to the following support channels:
- Toll free number for general support inquiries
- Ticketing system with < 6 hour response time and issue tracking
- Dedicated Revenue Performance Specialist providing web Dedicated Client Success Manager providing training, front line support and Q&A
- Complementary training - for life!
- Online wiki for documentation
- Online chat during normal business hours
...
We'll track your issue and provide an initial response within 6 hours.
...
Client Success Manager
Every customer receives a dedicated Revenue Performance Specialist dedicated Client Success Manager assigned to them. The Revenue Performance Specialist The Client Success Manager is responsible for all training activity, front line support issues - and ultimately, your revenue performance!overall account health.
Documentation
Lead Liaison provides the majority of its documentation online including Getting Started Guides, Installation Guides, User Guides and Release Notes. Documentation is easily searchable while PDF versions of select modules can be generated for offline reference.
...