Versions Compared

Key

  • This line was added.
  • This line was removed.
  • Formatting was changed.

Email bounces are automatically processed by Lead Liaison. After processing your emails, subscribers will be marked appropriately, and you can access all bounce related statistics from the Statistics > Email Campaign Stats or Statistics > Contact List Stats pages Reports > Standard > Emails section.

Hard bounces will mark a Subscriber as "Bounced" by the application after one bounce, and deal with problems like "email address doesn't exist" or "invalid domain name". Soft bounces take 5 times to remove a subscriber from your list, and deal with more common problems like "relay problem" or "mailbox is full".Lead Liaison also has a process to configure DKIM/DomainKeys, SenderID and will support you when setting up your SPF record. In case of a soft bounce our system tries to send the messages for 5 days. Attempts decrease over this time period (several delivery attempts during the first hour, then a couple times only during the 3rd day, etc.). After 5 days we do not report the email as being a hard bounce. If you try to send to an email address after 5 days of attempts with nothing but soft bounces, our system will try to send the email again.