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You're ready to print! Now is a good time to set up your kiosk iPads.

Calibrating ZD621 model printers (no LCD

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display)

ZD621

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manual calibration

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Tap Wizards > Print, then tap Start Print and follow the instructions on the screen, keeping the following in mind:

• If badges have a black bar on the back, select Mark as the Media Type. Otherwise, select Gap/Notch.

• Select Tear Off on the Media Handling step to prevent wasted badges while calibrating.

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(no LCD display)

To manually calibrate a Zebra ZD621 printer without an LCD screen, follow these steps:

1. Power off the Printer

• Ensure the printer is turned off by pressing the power button.

2. Load the Media

• Open the printer and load the media (labels, tags, etc.) and ribbon (if required) into the printer.

3. Close the Printer

• Close the printer cover ensuring it locks into place.

4. Press and Hold the Feed Button

• With the printer still off, press and hold the Feed button on the front of the printer.

5. Power on the Printer

• While continuing to hold the Feed button, power on the printer by pressing the power button.

6. Wait for the Feed Button LED to Blink

• The LED on the Feed button will blink a specific number of times, indicating different modes. For calibration, wait until the LED blinks four times, then release the button.

7. Automatic Calibration Process

• The printer will automatically feed some labels to determine the correct calibration settings, such as label length and gap.

8. Calibration Completion

• Once the printer stops feeding the labels, the calibration is complete. The printer is now ready for use.

If the printer is still not calibrated correctly, you may need to repeat the process or check for any issues with the media or sensors.

Calibrating ZD621 model printers (LCD touchscreen)

ZD621 automatic calibration

Tap Wizards > Print, then tap Start Print and follow the instructions on the screen, keeping the following in mind:

• If badges have a black bar on the back, select Mark as the Media Type. Otherwise, select Gap/Notch.

• Select Tear Off on the Media Handling step to prevent wasted badges while calibrating.

If automatic calibration fails, follow the instructions below to do a manual calibration. Otherwise, open the printer again and pull back the badges that were fed through so they're not wasted. Close the printer again, and the pause light will be on. Press the pause button, and a single badge will feed out.

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1. To check the media type:

   1. (ZD620) Press HOME, then press the (✔) button to enter SETTINGS. Press the right (▶) button until you see MEDIA TYPE. Use the up (▲) and down (▼) arrow buttons to change the type.
      Badges with a black bar on the back should use MARK. Badges with a hole or a gap between badges should use GAP/NOTCH.

   2. (ZD621 touchscreen) Tap Menu > Print (🖨️) > Print Quality > Media Type. If your badges have a black bar on the back, select Mark. Otherwise, select Gap/Notch.

2. For either model, if you're using badges with a hole in the backing, make sure the yellow sensor near the front of the printer is positioned so the holes pass over it. Otherwise, position the yellow sensor in the middle of the printer.

3. If the media type is already set correctly, double-check that you loaded badges in the right orientation. The "FEED DIRECTION" indicator on the back of the badges should face down toward the table, and the arrows should point toward the front of the printer.

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4. If the media type selection is correct, the sensor is aligned properly, and the badges are oriented correctly, try changing the printer's print mode to 'Peel Off'. This can resolve the blank badge issue even if you're not using adhesive badges. Please note that the printer will no longer cut the badges, and you must separate badges along the perforations.

   1. (ZD620) Press HOME, then press the checkmark (✔) button to enter SETTINGS. Press the right (▶) button until you see PRINT MODE. Press the up (▲) button to select PEEL OFF.

   2. (ZD621 touchscreen) Tap Menu > Print (🖨️) > Image Adjust > Media Handling, and select Peel Off.

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• (ZD620) Press HOME, then press the (✔) button to enter SETTINGS. Press the right (▶) button until you see either LABEL TOP or LEFT POSITION. Adjust whichever one is necessary up or down by increments of 10.

  • LABEL TOP - Increasing the number nudges the print down

  • LEFT POSITION - Increasing the number nudges the print to the left

• (ZD621 touchscreen) Tap Menu > Print (🖨️) > Image Adjust and select either Horizontal or Vertical Label Offset, depending on which direction the print should go. Adjust whichever one is necessary by increments of +/-5.

• Vertical - Increasing this value nudges the print down

Horizontal - Increasing this value nudges the print to the left

+/-5.

• Vertical - Increasing this value nudges the print down

• Horizontal - Increasing this value nudges the print to the left

Identifying the Printer IP Address

ZD621 (no LCD display) - Print a Network Configuration Report

• Step 1: Ensure the printer is powered on and loaded with paper.

• Step 2: Press and hold the Feed button for about 5-10 seconds until the printer begins to print a configuration report.

The printed report will include network details such as the IP address, subnet mask, and gateway.

Getting help

If you can't find a solution to a question or problem using the resources above, here's what to do next:

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