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Once a Prospect is assigned (Unassigned > Lead Owner) they are automatically removed from the Hopper. However, if a Lead Owner already exists that still means the Prospect is there for the taking and it can be reassigned to another User. Once you've reassigned the Prospect to a new Lead Owner the Prospect will still stay in the Hopper until the "Remove" link is clicked.
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- Go to the Administration tab
- Click Settings in the left-hand menu
- Click the General tab
- Find the Hopper Settings box
Preventing Cherry Pickers
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