Purchase Tickets
To purchase tickets for an event, click on the Tickets button on the event page as shown here:
This will open the page containing information about all the available tickets. This includes both on-sale and sold out tickets.
Note: Only those tickets will display that are either marked as “visible” in the builder or where the visibility is set as “Only on Sale” and the Sale start date has passed.
To purchase tickets, click on Add Tickets or Register, and it will take you to the Ticket Information screen from where you can select the quantity of tickets and fill in the Prospect information if it is set as optional or required.
Note: If you’ve made the information as required then users will need to either enter their first and last name, or their email address in order to buy the tickets.
If there is a specified Maximum quantity of tickets per order added, a text will be displayed once the attendee clicks the Register button of a ticket to notify the registrant.
The Register button will be disabled as well once the Maximum quantity of tickets per order is reached.
If there is a specified Minimum quantity of tickets per order added, a text will be displayed once the attendee clicks the Register button of a ticket to notify the registrant.
The check out will not proceed until the Minimum quantity of tickets per order is met.
Note: If there is a limit on the minimum or maximum number of tickets per order, this detail will be displayed at the top of the registration form. If the maximum number of tickets limit is met, then the ticket will no longer available for purchase. If the minimum number of tickets limit is not met, a notification will be displayed on the cart.
By clicking Next, you will go to the Activities page, in which you can add additional activities to your ticket.
Note: You can click on a session, activity, or add-on to view its details. Click Back to return to the previous screen.
Then you will be taken to the Activities page.
Then you will be taken to the Add-ons page.
Then you will be taken to the Packages page, where you can add Tickets (Addons) which is an optional ticket added from the builder.
You will then get a summary of everything you chose to purchase.
You can then continue to the checkout page.
Notice there is a timer indicating the time left to purchase your selected tickets. After that time has passed, the tickets will be removed from your bucket and will again become available for purchase. You may also extend the timer when the system asks for it.
Checkout is a 2 step process:
Contact Information
Payment Information
Contact Information
Clicking on Checkout will open the Contact Information box where users can enter their information to purchase tickets. The Contact Information is required in all cases, regardless of the types of the tickets in the shopping cart.
Payment Information
Next, proceed to submitting the payment information. This includes name, address and credit card information. Then click on the Place Order button.
Order Confirmation
Once the order is placed, you will receive a confirmation email generated by the system. This email will look something like this:
Previously purchased Tickets
When a ticket is bought, an information panel appears displaying the message ‘You’ve already registered for this event.' This serves as a notification to the attendee that they have previously acquired one or more tickets for this event.
By clicking the 'View’ button, the types and quantities of tickets that have been bought will be displayed.
To display detailed information about these tickets, click on the ‘More Info' button. You will then be redirected to 'My Tickets’ page, where all the tickets and their specifics are displayed.
Carts
Display the tickets' details that are saved but not purchased yet.
Cart Summary
Upon selecting one of these tickets, you'll be taken to the Cart Summary page. From there, you have the option to go ahead with the checkout process, modify the details of a ticket, delete tickets, explore the details of the event linked to the ticket, see tickets for the associated event, or review your own tickets.
My Tickets
You can also check your booked tickets from the My Tickets page here:
