Overview

With the Account Engagement (Pardot) connector, you can seamlessly sync leads from Captello to a an Account Engagement (Pardot) account through our powerful Automations, Fulfillment Actions, and Bulk Actions.

Connecting to Account Engagement (Pardot)

To connect your account:

• Navigate to Setup > Integrations > Connectors.

• Scroll down to the Connector labeled "Marketing Cloud Account Engagement (Pardot)".

• Select what account type you are connecting from Live, Demo or Sandbox
  
  

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• Click the “Add Account” button which will take you to the page to enter your Account Engagement (Pardot) credentials.
  
  

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• If you entered the correct credentials, you should see a success message as shown below.
  
  

   

• Now, enter your Business Unit ID. Once done, you’ll see the success prompt as shown here:
  
  

How to find your Account Engagement (Pardot) Business Unit ID?

When connecting with Account Engagement (Pardot) you need to provide the Account Engagement (Pardot) Business Unit ID.

To find the Pardot Business Unit ID, use Setup in Salesforce.

From Setup, enter “Pardot Account Setup” in the Quick Find box.

Your Pardot Business Unit ID begins with “0Uv” and is 18 characters long.

Field Mapping

Map any Captello Prospect field to any Pardot field. To map fields, click on the Field Mapping button on the Account Engagement (Pardot) connector. This option will only appear if you have successfully connected your account.

On the mapping menu, select the Captello field on the right and the corresponding Account Engagement (Pardot) field on the left.

Use the (+) and (-) buttons to add or remove fields. Click Save when you are finished. 

Sync Campaigns and Lists

To sync campaigns to Captello, click on the Sync Campaigns button.

To sync lists to Captello, click on the Sync Lists button.

Revoke Access

Disconnect Captello and Pardot by revoking access. To revoke access, click the Revoke Account button on the Pardot Connector.

When you Revoke Access, your current mapping will be lost. So if you perform this action you will need to remap your fields again after reconnection.

Sending Leads to Account Engagement (Pardot)

Use the Add to Marketing Cloud Account Engagement (Pardot) action to seamlessly sync leads from Captello to Pardot (including to Campaigns and Lists through Automations, Fulfillment Actions, and Bulk Actions.

If desired, select a Campaign and/or a List to sync the leads to

Also, select what should happen in case a duplicate lead is identified:

• Always create: Always create a prospect in Account Engagement (Pardot) regardless if the record exists or not. 

• Update: Update a record in Account Engagement (Pardot) if it exists. If the record does not exist do not create a new record.

• Ignore: If the record exists in Account Engagement (Pardot), do not make any changes to the existing record.

When used in an Automation, you can also add Conditions to the Send to Pardot action. In the example below we are only sending the Lead if the Prospect is marked as a VIP.

Account Engagement (Pardot) Logs

From the connectors page, click the Logs button to view sync logs.

You can view the sync status, Prospect name as well as date/time of sync from the Logs page. If you see an error, hover your mouse cursor over it to view the complete error message.

Pardot Form Handlers

If the native connector does not suite your needs you can use Captello’s webhooks to post data to Pardot’s form handlers.

Integration with Pardot Form Handlers: Handling Multi-Select Checkbox Elements

When integrating with Pardot form handlers using our webhook capabilities, it's crucial to understand the format differences between our systems, especially concerning multi-select checkbox elements.

Format Discrepancy:

• Our System (Captello): Sends multi-select choices as a single parameter where each selected option is separated by a semicolon.

  • Example: param=option1;option2;option3

• Pardot: Expects each selected choice to be sent as a separate parameter.

  • Example: param=option1, param=option2, param=option3

Action Needed: If you're forwarding multi-select checkbox data to Pardot form handlers, you will need to parse and reformat the data to match Pardot's expected format. This ensures that the data sent via webhooks is processed correctly by Pardot's form handlers.

Moving from Sandbox to Live

If you have been using Account Engagement with Demo or Sandbox, and are ready to change it to Live there are a few steps you will want to take.

1. Screenshot or Make notes of what you have mapped, as once you revoke the account all mapping will be lost.

2. Click the Revoke button to remove the current connection

3. Change your Account Type in the drop down, and click to Add Account

4. Once authenticated, go into Map Fields and recreate what you had in testing