Is My List Okay to Use?

Overview

Terms of Use

Any violation of these rights are strictly prohibited and detailed in our Terms of Use and Acceptable Use Policy 

Lead Liaison provides permission-based, relationship-based and 1:1 email deliverability services to help our customers build stronger relationships with their audience. We strive for premium levels of deliverability with all our clients and are able to achieve strong results by working with quality clients that follow the rules, and the law, for email deliverability. We hold our clients to high standards so that everyone can continue to enjoy great email deliverability. Each allowable service is described in more detail below:

  • Permission-based = The contact has explicitly opted into your communication. Explicit means they have given you direct, not indirect, permission to send them email. As an example, contacts that sign up for your newsletter or check a box when filling out a form acknowledging email communication are examples of authorized contacts to communicate with. If a contact signs up for a service, say for updates on B2B business, and your company is participating as a provider to the service providing B2B updates, then this is a form of indirect opt-in and is not permitted. The contact must provide explicit, direct permission to your company. Note that Lead Liaison provides single and double opt-in processes to make it easy for you to obtain permission from your contacts. 
  • Relationship-based = You have established a relationship with the contact, whether verbally or digitally. The relationship should be one where the contact would never mark your email as spam. Think of it this way, if you were to call the person would they know who you are? If yes, then there's a baseline relationship there and email communication is permitted. 
  • 1:1 = From a sales rep or marketing person to a single contact at a time, not part of a list. Dropping individuals into nurturing workflows or sending 1:1 emails using Send & Track is permitted. 
  • Targeted Nurture = Using Lead Liaison's advanced targeting to segment your database based on demographic, social or behavioral information. The segmentation capability is powerful but when used in the wrong way, with contacts that do not meet #1 and #2 above this approach can be a disaster and heavily violate our terms of use. 

Strictly prohibited:

  • Blasts / List Rentals = Sending out mass email to a list that was purchased, obtained from your network or any other list that violates our List Policies below is strictly prohibited. More details on list types are below. 

If you have a list or plan to obtain one, see the reference table below to determine if your list is okay to use with Lead Liaison. Uploaded lists that do not follow these guidelines will result in a warning and potential suspension of your account. 

Rule of Thumb

No third party, rented, or purchased lists on Lead Liaison! The recipient must give you explicit permission (not implicit) to email them. Building and mailing lists built with contacts from crowdsourced data sources such as Data.com (Jigsaw), ZoomInfo, etc. or commercial data sources like DiscoverOrg, Hoovers, etc. are not permitted.

List Policies

Permitted

Scenario IDScenarioOK?Advice
1

"We recently presented at a tradeshow, and we had an email opt-in form/kiosk at our booth. We want to send them a thank you note, plus some followup information."

YES

Okay to use. So long as each attendee/visitor knew they were going to be receiving emails from your company, you may use Lead Liaison. We recommend setting up a new list for these recipients, and sending a "hey, thanks for visiting us at the so-and-so show" email. Ask them to subscribe to your regular email, or let them know you'll be sending them regular newsletters soon, and provide a link to opt-out. Send this email as soon as possible after the show. It's better for sales, and it'll prevent the "who the heck are you" effect from waiting too long to send.

2

"I own a restaurant, and we leave a little card at every table, asking people to subscribe to our newsletter"

YES

Great, feel free to use Lead Liaison. Be sure to contact people fairly regularly, because permission goes stale in 6 months. People will forget you and report you for spamming if you wait too long. Then, it's difficult to prove you have opt-in permission, should an ISP threaten to blacklist you. Save a copy of those little opt-in cards you used.

3

"When people buy from us, we ask them if they'd also like to subscribe for email newsletters and promotions"

YES

They checked a box to subscribe to emails? Sounds like they gave you permission, and they'd like to hear from you.

Not Permitted (Do Not Use Lead Liaison)

Scenario IDScenarioOK?Advice
4

"I bought a list of 30 million emails from this guy on the Internet, and..."

NO

Do not upload this list into Lead Liaison. Throw away the list and make sure this never happens again. This is the worst thing you could do. No relationship exists with these people, the contacts are usually low quality, and they have not given you their permission to email them.

5

"We setup a booth at a tradeshow, and the tradeshow host provided me with a list of all attendees who came, so they're obviously interested in what we're selling..."

NO

Do not upload this list into Lead Liaison. When people sign up at tradeshows they are NOT opting in to every single list from every vendor at the show. What you paid for the booth has nothing to do with the principles of this list. If the tradeshow host collected the list then they should be the ones sending emails on your behalf - not you - not Lead Liaison.

6

"People who sign up for my service sign in through Facebook and hand over their email addresses by signing up."

NO

You can only send to those emails collected by Facebook Login through Facebook, not Lead Liaison. Signing into your App with Facebook does not necessarily equal permission to be added to a mailing list. Feel free to send them a link to your signup form, or place a signup form on your Page, which you can easily build with Lead Liaison.

7

"We want to BLAST an e-promo to..."

NO

Stop! You need to read up on email marketing etiquette, because the word "BLAST" is only used to describe: missiles, machine guns, bombs, junk faxes, and spam. Using the word "BLAST" in email marketing is like wearing a ski mask into a bank. Look into starting a permission (opt-in) email marketing program.

8

"I'm a photographer. I bought my list from AdBase, and I want to send art-buyers an e-portfolio..."

NO

Sorry, but that's a purchased list, and will generate too many spam complaints for Lead Liaison to handle. Yes, we do realize it's "a totally legit and opt-in list" from art buyers, and we realize you probably spent a pretty penny for that list. But it's a violation of our Terms of Use to send to purchased lists. AdBase should be doing the emailing, since they collected the list. They seem to be offering a delivery system now, so you should use their tool to send an initial invitation to view your sample work. Feel free to invite those recipients to then join a Lead Liaison Managed List you've setup. Those people who do opt in will be more responsive, since they obviously liked your work enough to give you permission to email them.

9

"I setup a fish bowl by my cash register, so that customers can drop in their business cards for a chance to win a free lunch..."

NO

No, no, no. Those people wanted a free lunch. Not emails. Sorry. Remember that with email, the recipient pays for the cost of receiving your advertisements, too. That's why spam is so much worse than regular postal junk mail (which only the sender pays for). Feel free to send them an offer or newsletter via snail mail. In that letter, include a link to sign up for your email newsletter (which you can setup on Lead Liaison). Better yet, just ask people if they'd like to "sign up for our email newsletter, e-coupons, and menu specials" when they're in your store.

10

"I'm a real estate agent. I got this email list from our local real estate organization and..."

NO

Sorry, but third party lists are not allowed. In general, if you're a real estate agent, you can only use Lead Liaison to send to your own list of recipients who subscribed to your list, at your own website. We realize that in real estate, you sometimes have to get aggressive, ambitious, and creative. We admire that entrepreneurial spirit. But you have to be very careful with email lists. No third party, rented, or purchased lists on Lead Liaison.

11

"I'm a freelance web designer, and I've got this weird client, and I'm not so sure about their list, and..."

NO

Nuh-uuuh. If you don't like your client, why would we? Don't be dumping jerks at our door. If they've got a sketchy background, tell them to use their own server to send their emails. They can install email marketing software, instead of using an online service like Lead Liaison. Let them jeopardize their own server and IP address.

12

"I'm sending an email to other members of this local organization..."

NO

Just because they're members of the same interest group as you, it doesn't mean they want emails from you. In fact, a bunch of those members are probably your competitors, so you can bet money they'll report you for spamming them. We've had to boot people because they were sending emails to "other members of" real estate agent groups, alpaca farming groups (yes, we said alpacas), local musician groups, political groups, and teachers groups. If the head of some organization sold or gave you their members' email addresses, shame on them. To do it right, that organization should be sending the emails on their advertisers' behalf.

Questionable

Scenario IDScenarioOK?Advice
13

"A few years ago, we collected email addresses at a tradeshow/seminar/conference, and now we're ready to finally start sending them email newsletters!"

MAYBE

Okay, but these people have already forgotten who you are. So don't just start sending them full-blown email newsletters out of the blue. You'll get tons of spam complaints (at Lead Liaison, this is the #1 reason we've had to shut down users' accounts). Even though you collected your list responsibly, you probably waited too long. Now, you have to send a "remember me?" email. 

14

"We're a PR agency, and we want to send announcements on behalf of our clients"

MAYBE

Touchy situation. If you're sending announcements to people who have a "business relationship" with you (or your client), and who know you, then you'll probably be okay. Otherwise, there is no difference between "blasting out" an email announcement to a list of reporters who have never heard of you, and sending a Viagra offer to 5 bazillion people who have never heard of you. Sending unsolicited commercial email to a list is spam according to the FTC. If you'd like a second opinion (albeit equally noncommittal), you can check out this article on MediaPost (registration required, but totally worth it). PR firms are in a weird gray area in our opinion. You'll definitely need to consult your lawyers about CAN-SPAM.

15

"I've been running an e-commerce site for years. Now I'm ready to start sending my customers email newsletters. They're my customers, so I have a "prior business relationship" with them, right?"

MAYBE

Maybe. Problem is, permission goes stale after about 6 months. So weed out the recipients that haven't ordered (or heard) from you in a while. Send a "Thanks for being a customer. Would you like to subscribe to our newsletter?" You might even include an e-coupon as a gift for opting in. Use common sense. How would you like to suddenly start receiving full-blown email newsletters from some convenience store you bought milk from 5 years ago?

16

"I setup a fish bowl in my store, and asked people to drop their cards in to subscribe to my email newsletter"

MAYBE

If you explicitly told people you'd be sending them emails, it's okay to use Lead Liaison. But keep in mind that since these are "offline" subscribers, you'll have difficulty proving they gave you permission (no IP address, or date/timestamp of opt-in confirmation). If you get lots of spam complaints, and ISPs or anti-spam organizations threaten to blacklist you, how will you prove each subscriber "opted-in?" You may be asked to fax or email a scanned in image of the complainers' business cards (assuming the complaints weren't submitted anonymously).

17

"We've got some big, exciting changes coming at our company, and we want to send an announcement to our customers"

MAYBE

Okay, but keep in mind that since Lead Liaison is built for sending email newsletters and nurturing every single email must include an unsubscribe link. Don't ask us to disable that function, because "it's just an announcement to customers who need to know this."

18

"Our company is moving. We want to send our new address to all our customers."

MAYBE

Okay, but keep in mind that since Lead Liaison is built for sending email newsletters and nurturing, every single email must include an unsubscribe link. Don't ask us to disable that function, because "it's just an announcement to customers who need to know this."

19

"We want to send a thank you email to everyone who came to our event"

MAYBE

How did you get these email addresses? When people gave their email address to you, were they explicitly told they'd be receiving your email newsletters? Or did you just get their email address because they purchased your tickets online? If it was the latter, then chances are, you used an online RSVP system. In that case, use the RSVP system to send a (transactional) thank-you email. In that thank you message, include a link to subscribe to your Lead Liaison-hosted email list. Do not just assume that attendees to your event also want to be subscribed to an email list. If you just start sending newsletters to them, they'll report you for spam, and we'll have to shut your account down.

20

"We want to send an email survey to our customers"

MAYBE

You can use Lead Liaison to send a survey invitation, so long as these are your customers, and they gave you permission to send them emails. Keep in mind that if the list is older than 6 months, and these people haven't heard from you in a while, they'll report you for spam. Briefly remind your recipients of who you are, how you got their email (include the date and time they opted-in, if you have the data), and make sure your unsubscribe link is very, very prominent. Some companies use third parties to conduct the surveys (to keep the data unbiased). That's fine, but the email should prominently display your company name (and logo), so that recipients see in the blink-of-an-eye that it's from someone they know. Include your company name in the subject line, too. Lead Liaison also provides survey capability.

21

"We want to send an announcement to our employees"

MAYBE

Employees need to read your announcements whether they want to or not, right? But since Lead Liaison is for permission email marketing, every single email must include our opt-out link. If someone unsubscribes from your list, our system will not let you send them another email (unless they go through the double opt-in process again). You may want to send "internal" emails from your own server, not from an online service like Lead Liaison.

22

"We're an agency. We're helping this huge client get their email marketing act together, and their sales and marketing team has assembled a list of emails from their address books, CRM, and..."

MAYBE

Here's the problem. Sales people keep contact information for anything that breathes. Hey, it's their job to spot opportunities anywhere, anytime. We love 'em for that. But those "prospects" did not necessarily give their permission to send them emails. You have to weed out anybody that didn't give their permission, or you're going to get reported for spam. When we shut down your account for spamming, it makes you look bad, and it makes your client look worse. So try to use language they'll understand. Ask them to keep out any contacts that are just "prospects." Tell them email can't be used for "cold calling." If they have a CRM, they probably have fields that indicate opt-in status. If they're just importing from their email program's "Address Book," make sure they filtered their recipients before exporting. Remember that some email programs are set to automatically add contacts to an address book if they've ever hit "reply" to someone's message. We've had users get spam reported because they just exported their entire address book, and then started sending email newsletters to their ISP Tech Support. Address books can get very, very messy. Be sure they were well organized before they the exporting process.