Lead Liaison provides a robust support infrastructure. We pride ourselves with a personal, intimate and open approach to customer support and offer unparalleled support resources. During your on-boarding process you'll be introduced to the following support channels:
You'll have a toll free number to contact if you or any members of your team need help.
We'll track your issue and provide an initial response within 6 hours.
Every customer receives a dedicated Revenue Performance Specialist assigned to them. The Revenue Performance Specialist is responsible for all training activity, front line support issues - and ultimately, your revenue performance!
Lead Liaison provides the majority of its documentation online including Getting Started Guides, Installation Guides, User Guides and Release Notes. Documentation is easily searchable while PDF versions of select modules can be generated for offline reference.
We have support personnel ready to respond to new inquiries, billing questions, technical questions, tips, or any other requests via Intercom chat icon located on the bottom right-hand side of any external web pages of http://www.leadliaison.com if you need quick help.