Losing a connection between your sales and marketing automation system and CRM can be frustrating. For this reason, Lead Liaison provides a self-healing sync mechanism that automatically repairs broken connections due to changes in your CRM.
Below is a list of errors that we automatically handle and self-heal:
Features
Below is a summary of the self-healing feature:
Self-Healing does not include changes to credentials or failures due to expired credentials. To avoid these common issues, we recommend one sync user with Admin privileges is created and the password set to never expire. |
Self-Healing detects failures due to Salesforce.com field changes such as:
When Lead Liaison detects a Salesforce.com field change the following will happen:
Self-Healing will fix the failure due to:
Lead Liaison will continue running the paused sync process.
If the sync process fails again, then the issue is likely caused by a permission change in the Salesforce.com field.
In this case, Lead Liaison will send a sync failure notification email to you according to your settings ("Send alert if Lead Liaison <-> CRM synchronization process fails")