Managing Users

Lead Liaison users may be activated or deactivated, added/removed from Teams, removed from your account, or modified in multiple ways from the Manager Users section. 

To get to the Manage Users screen, do the following:

• Go to Settings > Users > All Users

When a user account is in the Deactivated status, they will not be able to login and see a prompt similar to the one below when trying to login:

Setting Alerts on Behalf of a User

Admins can set alerts on behalf of a user by doing the following:

• Go to Settings > Users > All Users
• Click "Alerts" under the Actions column

Setting Alerts for a Team

Admins can set alerts for an entire Team. To do this, do the following:

• Go to Settings > Users > Teams
• Click "Alerts" under the Actions column

Managing Capture Portal Users

A setting called Capture Portal User is included for clients with GoExhibit! installed. When this setting is enabled for a user they will only have access to the Capture Portal. 

Adding New Users

To add a new user go to:

• Go to Settings > Users > All Users
• Click Add User

When adding a new user you will see an "Activate and Send Email" check box. If you choose to add the new user but keep them in a Deactivated status do not check this check box. You can always activate the new user at a later time by clicking the "Activate" link on the Manage Users page as described above. 

Modify User's Info for Mail Merge (Personal Signature)

Lead Liaison allows each user to customize the information used in email marketing mail merge. This feature is helpful when inserting email signatures or other details on the Lead Owner. 

To modify a user's personalized mail merge information go to:

• Go to Settings > Users > All Users
• Click the gear and select Edit
• Look for the section similar to the one below

When creating an email campaign, values from the fields above can be merged into an email by inserting these mail merge tokens into the email message. These fields are kept under the "Lead Owner Fields" section.

Sending Credentials 

To resend user credentials, do the following:

• Go to Settings > Users > All Users
• Click the Edit link or user's name.
• Click the gear then Resend Login Information

Activating Users

For users that are deactivated you can activate their account by doing the following:

• Go to Settings > Users > All Users.
• Click the down arrow and choose Activate.

Deactivating Users

To deactivate a user do the following:

• Go to Settings > Users > All Users.
• Click the Edit link or user's name.
• Click the gear then Deactivate.

OR

• Go to Settings > Users > All Users.
• Click the down arrow and choose Deactivate.

Deleting Users

You can delete users who no longer need access to Lead Liaison. To delete a user, do the following:

• Go to Settings > Users > All Users.
• Click on the Delete icon to the right of the user.

OR

• Click on the drop-down menu and select Delete.

After selecting Delete, the system will ask you to reassign the user's Prospects. If you have OneFocus™ CRM, you can also reassign Organizations, Deals, and Tasks. 

Importing SFDC Users

Lead Liaison makes it easy when importing users from Salesforce.com. To get to the page to manage imported Salesforce.com users do the following:

• Go to Settings > Users > All Users
• Click Actions and then Link CRM Users

On the left hand side of the Link CRM Users table you will see a list of your Lead Liaison users. On the right hand side you will see a list of the Salesforce.com users. To link a Salesforce.com user to a Lead Liaison user check the box under the "Link" column of the table. To change a user mapping from a Salesforce.com user to a different Lead Liaison user double click the value under the "LL User Name" column. You might need to change a user mapping if users leave, change roles, etc.