Lead Liaison provides support through a ticketing system. There are several advantages to creating a support ticket. When you create a ticket your inquiry will have:

• Better tracking (ticket ID, reply trail)
• Visibility of the ticket across different levels of support (not just one person)
• Support around the clock, across different time zones
• Accountability on our side to respond according to the commitment in our service agreement

Tickets can be created in three ways:

1. By going to the support portal at http://support.leadliaison.com
2. By logging into Lead Liaison, clicking the help icon (Support Portal) on the top right, then clicking the Open Support Ticket button
3. Emailing support@leadliaison.com

The Support Portal is a single area where users can watch support videos, submit a support ticket, or view documentation.

Accessing the Support Portal

To access the Support Portal click the question mark on the top right of the application as shown below:

Overview of the Support Portal

The diagram below illustrates the various areas of the Support Portal.