Purchase Tickets
To purchase tickets for an event, click on the Tickets button on the event page as shown here:
This will open the page containing information about all the available tickets. This includes both on-sale and sold out tickets.
Note: Only those tickets will display that are either marked as “visible” in the builder or where the visibility is set as “Only on Sale” and the Sale start date has passed.
To purchase tickets, click on Add Tickets and it will take you to the Ticket Information screen from where you can select the quantity of tickets and fill in the Prospect information if it is set as optional or required. If you’ve made the information as required then users will need to either enter their first and last name, or their email address in order to buy the tickets.
Notice there is a timer indicating the time left to purchase your selected tickets. After that time has passed, the tickets will be removed from your bucket and will again become available for purchase. You may also extend the timer when the system asks for it.
Once you click done, your selected tickets will appear on the checkout box here:
Checkout is a 3 step process:
Contact Information
Payment Information
Order Confirmation
Contact Information
Clicking on Checkout will open the Contact Information box where users can enter their information to purchase tickets. The Contact Information is required in all cases, regardless of the types of the tickets in the shopping cart.
Payment Information
Next, proceed to submitting the payment information. This includes name, address and credit card information. Then click on the Place Order button.
Order Confirmation
Once the order is placed, you will receive a confirmation email generated by the system. This email will look something like this:
My Tickets
You can also check your booked tickets from the My Tickets page here:
