The EventGen mobile app is used by the event organizers on location to perform tasks such as:
Sell Tickets
Scan tickets to verify registration
Check-in
Check-out
Redeem
Organizers can manage their event by checking in attendees, viewing registrants and their status, selling tickets, or purchasing add-ons. They can also launch the kiosk mode for self service operation.
EventGen Login Screen
You’ll see this login screen once you download and open the app:
From here you can enter your username and password to log into the app. You can also select from Production/Demo/Staging account options if you have any demo or staging account setup for testing.
EventGen Events Screen
Once you’re logged in, you’ll see the events page that shows all of your upcoming events and past events:
EventGen App Settings
Click on the hamburger icon at the top right of the screen to access the app menu:
Click on Settings to go to the app settings page:
Name - This is the name of the connected user account.
Device ID - Your EventGen device ID
Show Profile Pictures - Enable to display guest and user profile photos
Synchronize - Used to force sync the app to the server
Auto Upload - Enable to automatically upload data from your device to server
Payment Devices - Shows a list of any connected payment devices
Scanners - Shows a list of any connected scanners
Printers - Shows a list of any connected printers
Kiosk Mode Passcode - The passcode used to enter/exit the kiosk mode
Now back to the Events Page, if you click on the event the following options will appear:
Tickets
Here you’ll see the available tickets for the event that are not restricted to online directory only.
Organizers can sell tickets using this option and people can also register themselves if kiosk mode is enabled.
Here you can also view ticket details such as the cost, remaining count, linked add-ons and activities etc.
Click on the top right cart icon to view items in your shopping cart.
To buy a ticket, just click on the ticket and enter the required details to proceed to checkout.
From here, you can also add a new ticket or delete existing ones from your cart.
Add-ons
Add-ons are the services or activities you offer in your event. This option allows you to buy items such as parking, drinks etc.
Note: In the EventGen mobile app, the Add-On section includes both the activities and add-ons.
As mentioned earlier, activities can be checked in and out. Add-ons can be redeemed or unredeemed.
Any packages that you added will also be available under the Packages tab. For example:
Clicking on an add-on will bring up the details page for that add-on. This includes details such as the price of the add-on, existing registrants, location, About text and image gallery.
You can also use the options at the bottom menu bar to view attendees, scan registrants and view summary of the add-on.
Check In
From here, you can check in the registrants, check out or just verify the ticket if needed.
Clicking the Check In option will bring up this screen:
Use the three sub tabs at the top to Check In, Verify or Check Out. You can also adjust the scanner settings by clicking the 3 dots at the top:
You can set the Auto Dismiss timer as well as change the Layout.
You can view a complete list of all registrants on the Registrants page. This includes all the absent registrants as well as those who checked in and/or checked out.
If you are verifying tickets, this is how valid and invalid tickets will appear in the app:
Registrants
This section shows a list of all the people who have bought tickets for the event.
On this page, you’ll see the total count of registrants for the event, which in this example is 40. This also shows information about registrants who are absent and those who checked in or checked out.
The status of each registrant is indicated by a small label at the right side that would be either absent, checked in or checked out.
This list is alphabetically sorted and the time of registration (purchasing ticket) is shown by a timestamp at the bottom left of each row e.g. 46 days 5 hours ago etc.
You can also access the Scan, Add-Ons and Summary options from the menu bar at the bottom.
Clicking on a specific registrant in the list will open up their details page as below:
From here, you can see information about the registrant such as:
The ticket they bought.
Contact information i.e. name, email etc.
Registration, Check In and Check out dates.
Their Personal information.
Any Add-ons they’ve purchased
Activities include any actions performed on the registrant. Such as checked in, checked out etc.
Any Guests linked to the registrant. A guest ticket is just like a regular ticket and the guest is also considered as a registrant. The only difference is that it is tied to some parent ticket.
If they’re already checked in, you can also check them out or undo their checked in status. This will mark them as absent.
If they’re checked out, you can also mark them as checked in from here.
Kiosk Mode
You can put the device in kiosk mode using this option for self service. This is especially useful where the event organizer is not available to perform tasks such as purchasing tickets, checking in, checking out, verifying tickets etc.
When kiosk mode is enabled, attendees can perform these tasks themselves using the device.
It will ask you for the passcode when enabling the kiosk mode. Remember this passcode as it would be needed to exit the kiosk mode later on.
Next, you’ll see the options that you can enable for the kiosk mode. For example, you can only allow attendees to purchase add-ons or check in. Or, you can select all of the options that will enable attendees to purchase tickets, add-ons, check in/out, manage guests and verify tickets.
Your selected options will appear in kiosk mode like this:
To exit the kiosk mode, click on the Exit Kiosk option at the top left side, which will ask for the passcode to exit the kiosk mode:
Review Statistics
From here, you can check all of your event statistics and attendee activities. This includes the:
Activity Log
Event Statistics
Ticket Type Statistics
Add-on Statistics
Activity Log
This shows all of the actions taken on the event. This includes all of the tickets purchased, check ins, check outs etc.
Event Statistics
Here you can see an overview of your event statistics. In this example, it shows there are a total of 20 registrants. 16 are absent, 2 checked in and 2 checked out.
Ticket Type Statistics
Here you can view statistics based on the ticket types. This includes all of the event standard tickets. For example, it shows a total of 23 people purchased the VIP ticket. 22 are absent, 1 checked in and 0 people checked out so far.
Add-on Statistics
Here you can view statistics for different add-ons. For example, a VIP ticket comes with an activity session called “Xcode 14 introduced” and the stats show 3 people registered for it, 2 are absent and 1 checked in.
