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Lead Liaison associates a Lead Liaison Prospect to a Salesforce .com Lead or Contact by email address. For select installations, this may introduce new challenges since Salesforce .com allows new Leads/Contacts to be created with any email address even if other Leads/Contacts have the same email address. To work around this, it may be necessary to link a Lead Liaison Prospect to the most recent Salesforce .com Lead/Contact created with the same email address. Lead Liaison provides a "Link to Most Recent SFDC Salesforce Record" setting which can be turned on and will do two things when enabled:
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To access this setting go to Settings > Account > Settings > Salesforce.com and turn the "Link to Most Recent SFDC Salesforce Record (duplicate emails)" setting on.
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