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Follow the steps below to blacklist leads from the Visitors page:

  1. Go to Reports Visitors > Visitors My Leads
  2. Find the company you want to blacklistRight
  3. click anywhere on the table rowClick the gear under the Actions column
  4. Select 'Blacklist' from  from the menu that appears

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Blacklisting from an Automation

Follow the steps below to blacklist leads using the Automation engine:

  1. Go to Workflow New > AutomationCreate to create an Automationautomation
  2. In Step 1 of the wizard, select the criteria for who you'd like to blacklist
  3. In Step 2 of the wizard, select the "Add to Blacklist" option from the Actions menu and drag/drop it to the blue section in the canvas

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To remove an individual from the blacklist do the following:

  • Go Manage Prospects > Lists
  • Click Data Cleansing under All Lists
  • Click the Blacklist link at the topClick Blacklist 
  • Check the box on the left-side of the row containing the individual(s) you'd like to remove from the Blacklist

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