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When connecting through a Microsoft account, make sure Active Sync is enabled for each user connecting through Sales Enablement. If your organization uses a Mobile Device Management (MDM) policy, reach out to your email server administrator to make sure the Nylas engine is allowed and not quarantined for Active Sync. The device name starts with "python-eas." |
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If your Microsoft account uses 2-Factor Authentication or Multi-Factor Authentication, you may need to create an App Password to log in through Sales Enablement. |
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