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You must schedule a meeting with your account's implementation manager Support within 24 hours of being notified. Your implementation manager Support will review best practices with you and give suggestions for cleaning your database. You will need to provide the following:

  • The last date your email database was validated
  • The source of any new contacts you've added to the database
  • The opt in process for marketing emails

We'll work closely with you to get your account healthy again and will be happy to answer any questions you may have.


In order to protect our IP addresses, we will temporarily suspend your account while we investigate your sending activity. Note: we will still send transnational transactional emails (like auto response emails from web forms) while your account is suspended to minimize the impact on your Prospects. 

You will need to schedule another meeting with your account implementation manager. Your implementation manager Support. Support will review your account and give further instructions on what you will need to do to restore your account. We will generally ask for the following: