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The EventGen mobile app is used by the event organizers on location to perform tasks such as:
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Name - This is the name of the connected user account.
Device ID - Your EventGen device ID.
Show Profile Photos - Enable to display guest and user profile photos.
Check for minor updates - When this feature is enabled, the app checks for new versions in the store each time it starts. If a minor update is detected, a dialog appears at the beginning, offering the user the chance to update the app, ensuring it stays updated.
Synchronize - Used to force sync the app to the server.
Auto Upload - Enable to automatically upload data from your device to server.
Payment Devices - Shows a list of any connected payment devices.
Scanners - Shows a list of any connected scanners.
Printers - Shows a list of any connected printers.
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Restricted mode: Turned off by default.
When turned off:a user will be able to use the app without internet connection, saving actions and data locally on their device until internet comes back.
When turned on, a user will need internet connection to use the app.Allow scan in registration - Allows you to use a badge scanner, that is used in Capture Forms and can scan VCards, or be configured to retrieve lead data from databases of registration providers that Captello integrates with.
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To purchase sessions, click on the Sessions button, choose the desired sessions, link them with the attendees, and then move forward to the checkout process.
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You can refine the displayed information by applying filters such as session date, category, speaker, and sponsor to focus on more specific details.
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More Items
Activities & Add-ons
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Displays all the registrants for that particular activity or add-on.
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Activities and add-ons can be checked in and out and can also be redeemed or unredeemed.
Summary
Displays the history log and the statistics of the activity or add-on.
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Click on the Activity History Log button to display the logs of the activity or add-on.
Initially, the history log presents a complete record of the activity or add-on. However, you can refine the displayed information to focus on more specific details by applying filters such as:
Source - Shows a log of every action performed during the event, like check-in, check-out, or registration, whether it's from all devices collectively or solely from this particular device.
Ticket Type - Shows records corresponding to the selected ticket type. For example, applying a 'Standard' filter will display only those registrants who have tickets labeled as 'Standard'.
Action - Only shows records related to a specific action. For instance, if filtered by 'Extra Check in', it will display only those attendees who have checked into the activity or add-on.
Date - Shows records exclusively linked to the chosen date or range of datesdates.
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Purchasing Activities and Add-ons
To purchase activities and add-ons, click on the More Items button, go the the Activities or Add-Ons tab, choose the desired activities and add-ons, link them with the attendees, and then move forward to the checkout process.
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Packages
To purchase packages, click on the More Items button, then click on the packages tab.
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Check In (Scanning)
From here, you can check in the registrants, check out or just verify the ticket if needed. To apply this for an event, activity, add-on, or session, simply click on the Scanning button.
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You have the option to search for a particular session, activity, or add-on.
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Event Check In, Check out, or Verification
Click on the Events button. The below screen will be displayed:
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You can scan the registrant’s badge or search for a specific registrant by clicking on the Search Event Registrant button.
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Use the three sub-tabs at the top to Check-In, Verify, or Check Out.
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You can also adjust the scanner settings by clicking the 3 dots at the top:
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You can set the Auto Dismiss auto-dismiss timer as well as change the Layout.
If you are verifying tickets, this is how valid and invalid tickets will appear in the app:
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Activity Check In, Check out, or Verification
Click on the Activity button and choose the intended activity.
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You have the option to filter the activities either by date or category as shown:
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Afterward, you can either scan the badge or search for the registrant by clicking on the Search Activity Registrants button.
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Add-On Redeem, discard, or Verification
Click on the Add-On button and choose the intended add-on.
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infoNote: You have the option to filter the add-ons either by date or category as shown:
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Afterward, you can either scan the badge or search for the registrant by clicking on the Search Add-On Registrants button.
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Session Check In, Check out, or Verification
Click on the Session button and choose the intended session.
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You have the option to filter the sessions either by date, category, Speaker, or sponsor as shown:
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Afterward, you can either scan the badge or search for the registrant by clicking on the Search Event Registrants button.
Lookup
You can find a registrant by utilizing the Lookup feature, which allows you to scan their badge for identification.
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Latest scan
Provides a presentation of the latest scans carried out on sessions, activities, or add-ons, along with details about their respective types and names.
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Session Check In
To check an attendee into a session, click on the Sessions Check-In button and then select the session you would like to check them into.
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Then click on the Check In button.
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An alternative way to check a registrant into an activity or add-on involves several steps
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Navigate to the event's page and click on the Registrants button.
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Select the registrant's name and scroll down to Activities & Add-Ons.
Choose the specific activity or add-on you want to check the registrant into, and finally, click on Check
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In.
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A confirmation of Checked In will be displayed, signifying that the check-in process was completed successfully.
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RegistrantsRegistrants
You can view a complete list of all registrants on the Registrants page.
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This section shows a list of all the people who have bought tickets for the event.
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On this page, you’ll see:
The total count of registrants for the event, which in this example is 71.
The information about absent registrants who are absent and those who checked in or checked out.
The status of each registrant is indicated by a small label at the right side that would be either absent, checked in or checked out.
This list is alphabetically sorted and the time of registration (purchasing ticket) is shown by a timestamp at the bottom left of each row e.g. 1 month ago etc.
You can also return to the Home screen or access the Sessions, Add-Ons(Extras), and Summary options from the menu bar at the bottom.
Clicking on a specific registrant in the list will open up their profile page as follows:
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From here, you can see information about the registrant such as:
The type of ticket they have purchased. To alter the ticket type, simply click the 'Change' button.
The attendee’s Badge ID or Barcode.
The number of printed badges.
Registration source whether online or onsite.
Registration date and time.
Check in date and time.
Check out date and time.
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Their Personal information i.e. name, email etc.
To modify or append information in any field, click the edit icon located next to the relevant field. Make your changes and then click the '✔️' button to apply them, or hit the '❌' button to discard the changes.
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Note: The email address can not be edited. |
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Any sessions they’re attending.
Any Add-ons they’ve purchased or any activities including any actions performed on the registrant. Such as checked in, checked out etc.
Any Guests linked to the registrant. A guest ticket is just like a regular ticket and the guest is also considered as a registrant. The only difference is that it is tied to some parent ticket.
The history of all actions taken by the registrant during the event. By clicking ‘History', the registrant’s history screen will be displayed as shown:
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If they’re already checked in, you can also check them out or undo their checked in status.
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The ‘Undo Check In button' will revert their status to what it was before, either 'Absent' or 'Checked out'.
If they’re checked out, you can also mark them as checked in from here.
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Note: The Check In, Check out, and the Undo Check In actions can also be performed from the registrant's tab. |
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Kiosk Mode
You can put the device in kiosk mode using this option for self service. This is especially useful where the event organizer is not available to perform tasks such as purchasing tickets, checking in, checking out, verifying tickets etc.
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Displays all of the actions taken on the event , including ticket purchases, check-ins, check-outs, etc.
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Every action is logged along with the date and time at which it occurred. |
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You can refine the displayed information by applying filters such as source, ticket type, action, and date to focus on more specific details.
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Event Statistics
This section provides a summary of your event's statistics. For instance, it indicates that there are 54 registrants in total, with 22 absentees and 32 attendees.
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This section allows you to see statistics segmented by ticket types, covering all the standard tickets for the event. For instance, it reveals that out of 18 people who bought the Standard ticket, 14 attended and 4 were absent.
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Sessions Statistics
This section displays the statistics for different activities. For instance, the Coral reefssession shows that out of the 3 people who bought the ticket, 0 attended and 3 were absent.
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Activities Statistics
This section displays the statistics for different activities. For instance, the Lounging activity shows that out of 16 people who bought the ticket, 2 attended and 14 were absent.
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