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You can view the sync status, Prospect name as well as date/time of sync from the Logs page. If you see an error, hover your mouse cursor over it to view the complete error message.

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Pardot Form Handlers

If the native connector does not suite your needs you can use Captello’s webhooks to post data to Pardot’s form handlers.

Integration with Pardot Form Handlers: Handling Multi-Select Checkbox Elements

When integrating with Pardot form handlers using our webhook capabilities, it's crucial to understand the format differences between our systems, especially concerning multi-select checkbox elements.

Format Discrepancy:

• Our System (Captello): Sends multi-select choices as a single parameter where each selected option is separated by a semicolon.

  • Example: param=option1;option2;option3

• Pardot: Expects each selected choice to be sent as a separate parameter.

  • Example: param=option1, param=option2, param=option3

Action Needed: If you're forwarding multi-select checkbox data to Pardot form handlers, you will need to parse and reformat the data to match Pardot's expected format. This ensures that the data sent via webhooks is processed correctly by Pardot's form handlers.