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After you've implemented SLA controls in an Automation program, it's important to track, manage and enforce them. Lead Liaison can keep track of how many missed SLAs have occurred and give you insight as to which specific SLAs were missed. View which sales people have missed the most SLAs. Add options to not distribute leads to sales people who have missed a specific number of SLAs over a defined period of time. As a sales manager, SLAs may be a very helpful tool to motivate your team to promptly follow up with prospects.
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