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  • Self-Healing detects failures due to Salesforce.com field changes such as:

    • SFDC Field was deleted.
    • SFDC Field was modified.
    • SFDC Field permission has changed.

  • When Lead Liaison detects a Salesforce.com field change the following will happen:

    • Pause the sync process. 
    • Automatically run Self-Healing (equivalent to running step #3 in the CRM configuration wizard manually).
    • Self-Healing will run once per Salesforce.com field sync failure.

  • Self-Healing will fix the failure due to:Lead Liaison will continue running the paused sync process.

    • The Salesforce.com field being deleted.
    • The Salesforce.com field being modified.

  • Lead Liaison will continue running the paused sync process.

  • If the sync process fails again, then the issue is likely caused by a permission change in the Salesforce.com field.

  • In this case, Lead Liaison will send a sync failure notification email to you according to your settings ("Send alert if Lead Liaison <-> CRM synchronization process fails")