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Overview
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- Send Using – select how to deliver the gift card.
- Mobile Phone – with SMS or Both selected, select which phone field to use.
- SMS Message – compose the message for your text message. DO NOT delete the Personalization Fields included in the default message.
- Insert Field – add additional Personalization Fields to your SMS message.
- Email Campaign – with Email or Both selected, select which email to send with your gift card template.
- Custom Email Message – Gift card email templates support displaying a custom message, such as "Congratulations, Here is your Starbucks Reward Card" which will merge into the gift card section of your email. You can use the merge field '{{sent_giftcard.custom_message|raw}}' to display this message.
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Merge tokens will not work recursively. So you can not use something like 'Here is your Gift Card %%FirstName%%' as your Custom Email Message. |
Resending a Gift Card
If a recipient has lost their gift card email, you can resend from Setup > App Setup > Gift Cards. Locate the appropriate card and use the action menu to the far right to select Resend.
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